Level 2 Certificate in Information, Advice or Guidance (IAG)
This 5 day course is suitable for anyone who wishes to start a career in advice work, or who already volunteers or works in this field, and will give a basic level qualification to those wishing to give advice or discuss options for customers and clients in careers, housing, employment, rights, debt, counselling and education. The course covers definitions of advice and guidance, the skills needed to give advice, listening and communication skills, meeting the needs of the client, boundaries, referral, and legal/ethical issues. You will get to practice your skills through exercises and role plays, and will achieve the qualification through a series of small assignments.
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